• Can someone else receive the order on my behalf?

    Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Emirates ID).

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  • Do I need to show my ID when my order arrives?

    Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your passport or Emirates ID.

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  • I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

    Of course! Call us on 800–MAXUAE (800-629823) and we'll sort it out.

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  • Do you deliver to countries outside the UAE?

    We're sorry, at the moment we only deliver to addresses within the UAE.

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  • Do you deliver to multiple addresses?

    We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

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  • Can I book a delivery date and time?

    No, your order will be delivered in 4-5 business days.

    Delivery usually occurs between 8:00 AM and 7:00 PM. If you’re not available, our delivery partner will contact you to arrange a new date and time that is convenient for you.

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  • Can I change my delivery address after I've placed my order?

    No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery. 

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  • When will I receive my order?

    Your order will be delivered in 4-5 business days.

    Delivery will take a little longer if it is to one of these areas.

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